PRIVACY POLICY FOR ONLINE ORDERS
This forms part of our TERMS AND CONDITIONS.

This privacy policy sets out how Heeley Stair Parts Ltd uses and protects any information that you give Heeley Stair Parts Ltd when you use this website.

IN SHORT.

What Information we gather.


We may collect the following information:

Website Cookies,( please see our explaination below).

·        name and job title

·        contact information including email address and phone number.

·        demographic information such as postcode.

 

What we do with the information we gather

Internal purchase records and invoicing. 

Means to contact you in order to complete, query or deliver an order.

We do not use your information for maketing, special offers, or to send you unwanted spam.

Third parties include our carriers for the purpose of delivery information.

----------------------------------------------------------------------------------------------------------------

Our shop Privicy Policy is different to the website statements and policy. Please ask for details when visiting our store.

 

Please see the extended verson below which expains the new GDPR privicy regulations in more detail.

 

GDPR 2018

 

 

In  cases of shop ‘in person visits’ ordering Heeley Stairparts Limited process and store hard copies of information. Website purchase will mean we store digital information relating to that sale. In either case we only store your name, billing and / or delivery address, e-mail address and telephone number, in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations required by Heeley Stairparts Limited. By means of this data protection declaration and with regard to the rights of the consumer to which they are entitled.

 Heeley Stairparts Ltd is the controller and as such has implemented certain technical measures to create protection of personal data to the highest standards processed through this website or in person when visiting our premises. However, Internet-based data transmissions may in principle have security issues, so absolute protection may not be possible to guarantee. For this reason, we would also suggest personal data can be passed to us via alternative means, e.g  telephone or fax.

Definitions

Our data protection declaration at Heeley Stairparts Limited is based on the requirements of the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be as transparent and as easy for the general public to follow. Please see our key to the terminology used.

In this data protection declaration, we use, inter alia, the following terms:

1)    Personal data
The meaning of Personal data is any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
2) Data subject
Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.
3)    Processing
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether by automated or paper, (hard copy) means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. 
4)    Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future. 
5)    Profiling
Profiling means any form of automated processing of personal data. This is the using of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or assume aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements. 
6)     Pseudonymisation
Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person. 
7)    Controller or controller responsible for the processing
Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law. 
8)    Processor
Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller. 
9)      Recipient
Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing. 
10)      Third party
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
11)    Consent
Consent of the data subject is any freely given, specific, informed and unambiguous indication of the data subject's preference by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to them.

 Collection of general data and information

Our website collects basic data and information. This data and information are stored in the server log files. Collected may be  (1) the operating system used,(2) the browser types, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.

Heeley Stairparts Limited normally cannot  draw any conclusions about the data subject as the information we store is very basic. Any information required to (1) deliver the content of our website , (2) enable the content to work correctly, (3) ensure the long-term use of our information technology systems and website. (4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, Heeley Stairparts Limited analyses anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure the highest level of protection possible for the personal information we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

 Cookies

The website of Heeley Stairparts Limited use cookies. Cookies are text files that are stored in a computer system via an Internet browser.

Many Internet sites and servers may use cookies. Some cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognised and identified using the unique cookie ID.

Through the use of cookies, Heeley Stairparts Limited believe they can provide the users of our website with more user-friendly service.

By using the information on our website it can be enhanced for the user. Cookies enable us, to recognise our website users. The purpose of this recognition is to make it simpler for users to use our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this automated by the website, and the cookie is therefore stored on the user's computer system. A further example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

The data subject may, at any time, prevent the setting of cookies through our website by means of a setting on their Internet browser, This should permanently reject the setting of cookies. Cookie already present may be deleted at any time via an Internet browser or other software programs. This should is possible with all well known Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, however this may affect the way the website information is delivered.

Scheduled erasure and blocking of personal data

The data controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.

If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.

 Rights of the data subject

 Right of access
Each data subject shall have the right granted by the European legislator to obtain from the controller ( free of charge) any information about his or her personal data stored at any time and a copy of this information. Furthermore, the European directives and regulations ensure the data subject access to the following information:
 

 Right of confirmation
Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to take advantage of this right of confirmation, they can do so at any time, please contact our Data Protection Officer.

  • The purposes of the processing;
  • The categories of personal data concerned;
  • The recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
  • Where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  • The existence of the right to request from the controller rectification or erasure of personal data, or restriction of processing of personal data concerning the data subject, or to object to such processing;
  • The existence of the right to lodge a complaint with a supervisory authority;
  • Where the personal data are not collected from the data subject, any available information as to their source;
  • The existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for the data subject.

Furthermore, the data subject shall have a right to obtain information as to whether personal data are transferred to a third country or to an international organisation.
If a data subject wishes to avail himself of this right of access, he or she may at any time contact our Data Protection Officer or another employee of the controller.
 Right to rectification 
Each data subject shall have the right granted by the European legislator to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact our Data Protection Officer or another employee of the controller.
Right to be deleted or erasure
Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning them. The controller shall have the obligation to erase personal data as required or requested.

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  • The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal purpose for the processing.
  • The data subject objects to the processing pursuant to Article 21(1) of the GDPR or there are no legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
  • The personal data have been unlawfully processed.
  • The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
  • The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.

If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by Heeley Stairparts Limited they may, at any time contact our Data Protection Officer. The Data Protection Officer of Heeley Stairparts Ltd is then required to erase the data without delay. 
Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. The Data Protection Officer of Heeley Stairparts Limited

Right of restriction.

Each data subject shall have the right granted by the European legislator to obtain from the controller restriction of processing where one of the following applies:

  • The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
  • The processing is unlawful and the data subject opposes the erasure of the personal data and requests instead the restriction of their use instead.
  • The controller no longer requires the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
  • The data subject has objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions are met, and a data subject wishes to the restriction of the processing of personal data stored by Heeley Stairparts Limited they may at any time contact our Data Protection Officer or another employee of the controller. The Data Protection Officer.

 Right to data portability
Each data subject shall have the right granted by the European legislator, to receive the personal data concerning him or her, which was provided to a controller, in a structured, commonly used and machine-readable format. He or she shall have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, as long as the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR, or on a contract pursuant to point (b) of Article 6(1) of the GDPR, and the processing is carried out by automated means, as long as the processing is not necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Furthermore, in exercising his or her right to data portability pursuant to Article 20(1) of the GDPR, the data subject shall have the right to have personal data transmitted directly from one controller to another, where technically possible and when doing so does not adversely affect the rights and freedoms of others.
In order to assert the right to data portability, the data subject may at any time contact the Data Protection Officer.
Right to object
Each data subject shall have the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time, to processing of personal data concerning him or her, which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.
Heeley Stairparts Limited shall cease to process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims. The subject will have the right for removal or objection of the data if Heeley Stairparts Limited if such data is used for marketing. The data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by Heeley Stairparts Ltd for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

In order to exercise the right to object, the data subject may directly contact the Data Protection Officer of Heeley Stairparts Limited.  The data subject may also be free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use his or her right to object by automated means using technical specifications.

Automated individual decision-making.

Heeley Stiarparts does not take part in this practice.
 

 Facebook Data protection provisions

Facebook is a social network is a place for social meetings on the Internet, an online community, which usually allows users to communicate with each other and interact. A social network may serve as a platform for the exchange of opinions and life experiences, or enable the Internet community to provide personal or business-related information. Facebook allows social network users to include the creation of private profiles, upload photos, and network through friend requests.

 The individual pages of this website, which is operated by the controller and into which a Facebook component (Facebook plug-ins) was integrated, the web browser on the information technology system of the data subject is automatically prompted to download display of the corresponding Facebook component.

If the data subject is logged in at the same time on Facebook, Facebook detects with every call-up to our website by the data subject—and for the entire duration of their stay on our Internet site—which specific sub-site of our Internet page was visited by the data subject. This information is collected through the Facebook component and associated with the respective Facebook account of the data subject. If the data subject clicks on one of the Facebook buttons integrated into our website, e.g. the "Like" button, or if the data subject submits a comment, then Facebook matches this information with the personal Facebook user account of the data subject and stores the personal data.

Facebook receives, through the Facebook component, information about a visit to our website by the data subject, whenever the data subject is logged in at the same time on Facebook during the time of the call-up to our website. This occurs regardless of whether the data subject clicks on the Facebook component or not. If such a transmission of information to Facebook is not desirable for the data subject, then they may prevent this by logging off from their Facebook account before visiting our website.

 Data protection provisions about the application and use of Google Remarketing

On this website, the controller has integrated Google Remarketing services. Google Remarketing is a feature of Google AdWords, which allows an enterprise to display advertising to Internet users who have previously resided on the enterprise's Internet site. The integration of Google Remarketing therefore allows an enterprise to create user-based advertising and thus shows relevant advertisements to interested Internet users.

The purpose of Google Remarketing is the insertion of interest-relevant advertising. Google Remarketing allows us to display ads on the Google network or on other websites, which are based on individual needs and matched to the interests of Internet users.

Google Remarketing sets a cookie on the information technology system of the data subject. The definition of cookies is explained above. With the setting of the cookie, Google enables a recognition of the visitor of our website if he calls up consecutive web pages, which are also a member of the Google advertising network. With each call-up to an Internet site on which the service has been integrated by Google Remarketing, the web browser of the data subject identifies automatically with Google. During the course of this technical procedure, Google receives personal information, such as the IP address or the surfing behaviour of the user, which Google uses, inter alia, for the insertion of interest relevant advertising.

The cookie is used to store personal information, e.g. the Internet pages visited by the data subject. Each time we visit our Internet pages, personal data, including the IP address of the Internet access used by the data subject, is transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google from setting a cookie on the information technology system of the data subject. In addition, cookies already in use by Google may be deleted at any time via a web browser or other software programs.

 Data protection provisions about the application and use of Google-AdWords

On this website, the controller has integrated Google AdWords. Google AdWords is a service for Internet advertising that allows the advertiser to place ads in Google search engine results and the Google advertising network. Google AdWords allows an advertiser to pre-define specific keywords with the help of which an ad on Google's search results only then displayed, when the user utilises the search engine to retrieve a keyword-relevant search result. In the Google Advertising Network, the ads are distributed on relevant web pages using an automatic algorithm, taking into account the previously defined keywords.

The purpose of Google AdWords is the promotion of our website by the inclusion of relevant advertising on the websites of third parties and in the search engine results of the search engine Google and an insertion of third-party advertising on our website.

If a data subject reaches our website via a Google ad, a conversion cookie is filed on the information technology system of the data subject through Google. The definition of cookies is explained above. A conversion cookie loses its validity after 30 days and is not used to identify the data subject. If the cookie has not expired, the conversion cookie is used to check whether certain sub-pages, e.g, the shopping cart from an online shop system, were called up on our website. Through the conversion cookie, both Google and the controller can understand whether a person who reached an AdWords ad on our website generated sales, that is, executed or canceled a sale of goods.

The data and information collected through the use of the conversion cookie is used by Google to create visit statistics for our website. These visit statistics are used in order to determine the total number of users who have been served through AdWords ads to ascertain the success or failure of each AdWords ad and to optimise our AdWords ads in the future. Neither our company nor other Google AdWords advertisers receive information from Google that could identify the data subject.

The conversion cookie stores personal information, e.g. the Internet pages visited by the data subject. Each time we visit our Internet pages, personal data, including the IP address of the Internet access used by the data subject, is transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

The data subject may, at any time, prevent the setting of cookies by our website, as stated above, by means of a corresponding setting of the Internet browser used and thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Google from placing a conversion cookie on the information technology system of the data subject. In addition, a cookie set by Google AdWords may be deleted at any time via the Internet browser or other software programs.

The data subject has a possibility of objecting to the interest based advertisement of Google. Therefore, the data subject must access from each of the browsers in use the link www.google.de/settings/ads and set the desired settings.

Payment Method: Data protection Sage pay.

On this website, the controller has integrated Sage Pay is an online payment service provider.

The personal data transmitted to Sage pay is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The processing of the purchase contract also requires such personal data, which are in connection with the respective order.

The transmission of the data is aimed at payment processing and fraud prevention. The controller will transfer personal data to Sage pay. The personal data exchanged between Sage pay and the controller for the processing of the data will be transmitted by Sage pay to economic credit agencies. This transmission is intended for identity and creditworthiness checks.

Sage pay may, if necessary, pass on personal data to affiliates and service providers or subcontractors to the extent that this is necessary to fulfil contractual obligations or for data to be processed in the order.

The data subject has the possibility to revoke consent for the handling of personal data at any time from Sage pay. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing.

 Legal basis for the processing

Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR. The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. Is our company subject to a legal obligation by which processing of personal data is required, such as for the fulfilment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR. Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used for processing operations which are not covered by any of the above-mentioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Such processing operations are particularly permissible because they have been specifically mentioned by the European legislator. He considered that a legitimate interest could be assumed if the data subject is a client of the controller (Recital 47 Sentence 2 GDPR).

 The legitimate interests pursued by the controller or by a third party

Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our business in favour of the well-being of all our employees and the Directors. Period for which the personal data will be stored is normally no more than 12 months.

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment of the contract or the initiation of a contract.

 Provision of personal data as statutory or contractual requirement; Requirement necessary to enter into a contract; Obligation of the data subject to provide the personal data; possible consequences of failure to provide such data

We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). At times it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact our Data Protection Officer. Our Data Protection Officer clarifies to the data subject whether the provision of the personal data is required by law or contract or is required for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data.

Controller of GDPR

  Heeley Stairparts Limited,

502 – 504 London Road

Sheffield

S2 4HP

0114 2508028.

This email address is being protected from spambots. You need JavaScript enabled to view it..

Data Protection Officer:

Andrew Richardson.

·