Please read these Terms and Conditions before you order. By placing an order and/or using this website you agree to the Terms & Conditions below.



“Buyer”            means the person who accepts the Seller’s quotation or estimate for the sale of the Goods or whose order for the goods is accepted by the Seller;

agreed between the Buyer and Seller;

“Contract”       means the contract for the sale of the Goods;

“Goods”          means the goods which the Seller is to supply in accordance with these Conditions;

“Seller”            means Heeley Stairparts Limited of 504 London Road, Sheffield, registered in England No. 04578412.

1.1 The headings in these Conditions are for convenience only and shall not affect their interpretation.


2.1       The Seller shall sell and the Buyer shall buy the Goods in accordance with any written quotation or estimate of the Seller, or any written order of the Buyer which is accepted by the Seller, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions.

2.2       No variation to these Conditions shall be binding unless agreed in writing between the Buyer and the Seller.

2.3       The Seller’s employees or agents are not authorised to make any representation concerning the Goods unless confirmed by the Seller in writing. In entering into the Contract the Buyer acknowledges that it does not rely on any representations which are not so confirmed.

2.4       Any advice or recommendations given by the Seller or its employees or agents to the Buyer as to the storage, application, installation or use of the Goods which is not confirmed in writing by the Seller is followed or acted upon entirely at the Buyer’s own risk. The Seller shall not be liable for any advice or recommendation which is not so confirmed

2.5       Any typographical, clerical or other error or omission in any sales literature, quotation, price list, estimate, acceptance of offer, invoice or other document or information issued by the Seller may be corrected without any liability on the part of the Seller.

2.6       The Contract is for the supply of the Goods only and does not include installation or fitting of the Goods which will be the responsibility of the Buyer. The Seller shall not be liable for the actions of any fitter recommended to the Buyer.


3.1       No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed in writing by the Seller.

3.2       The Buyer shall be responsible for the accuracy of the terms of any order (including any applicable specification) submitted by the Buyer, and for giving the Seller any necessary information relating to the Goods within a sufficient time to enable the Seller to perform the Contract in accordance with its terms.

3.3       All sizes quoted for the Goods are approximate, and may (due to the nature of the Goods) vary from part to part. The Seller does not accept liability for reasonable variations from the specified sizes of the Goods.

3.4       If the Goods are to be manufactured or any process is to be applied to the Goods in accordance with a specification submitted by the Buyer, the Buyer shall indemnify the Seller against all loss, damages, costs and expenses awarded against or incurred by the Seller in connection with or paid or agreed to be paid by the Seller in settlement of any claim for infringement of any industrial or intellectual property rights of any other person which results from the Sellers’s use of the Buyer’s specification.

3.5       The Seller will refund the purchase price of unwanted Goods or exchange the unwanted Goods within 1 month of the purchase date (less any applicable re-stocking charge) if they are accompanied with the original receipt, and are in their original condition providing that the Goods have not been specially made, specially ordered or pre-finished.

3.6       If quantities of Goods have been specified on an estimate or quote, refunds cannot be given if the Goods have been specially made regardless of unused/unrequired quantities and/or value.


The price of the Goods shall be the Seller’s quoted price or, where no price has been quoted (or a quoted price is no longer valid), the price listed in the Seller’s price list current at the date of acceptance of the order. All prices quoted are valid for 30 days only or until earlier acceptance by the Buyer.


5.1       The Seller shall not be bound to deliver the Goods until the Buyer has paid for them in full. Payment shall be due at the time the Buyer accepts the Seller’s quotation or orders the Goods and in any event before the date due for delivery. Time for payment shall be the essence of the Contract.

5.2       If the Buyer fails to make any payment on the due date then, without prejudice to any other right of remedy available to the Seller the Seller shall be entitled to:

            5.2.1    cancel the Contract or suspend any deliveries to the Buyer;

            5.2.2    appropriate any payment made by the Buyer to such of the Goods (or the goods supplied under any other contract between the Buyer and the Seller) as the Seller may think fit (notwithstanding any purported appropriation by the Buyer); and

            5.2.3    charge the Buyer interest (both before and after judgement) on the amount unpaid, at the rate of 8 per cent above RBS Bank  base rate until payment in full is made.


6.1       Delivery of the Goods shall be made by the Buyer collecting the Goods at the Seller’s premises within business opening hours or, if some other place for delivery is agreed by the Seller, by the Seller delivering the Goods to that place.

6.2       Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Seller in writing. The Goods may be delivered in instalments and/or in advance of the quoted delivery date, upon giving reasonable notice to the Buyer.

6.3       If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery then, without prejudice to any other right or remedy available to the Seller, the Seller may:

6.3.1    store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or

6.3.2    sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for any difference.


7.1       Risk of damage to or loss of the Goods shall pass to the Buyer:

           7.1.1    in the case of the Goods to be delivered at the Seller’s premises, at the time when the Seller notifies the Buyer that the Goods are available for collection; or

           7.1.2    in the case of Goods to be delivered otherwise than at the Seller’s premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller had tendered delivery of the Goods.

7.2       Notwithstanding delivery and the passing risk in the Goods, or any other provision of these Conditions, the ownership in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods.


8.1       The Seller shall be under no liability in respect of any defect in the Goods arising from any drawings, design or specification supplied by the Buyer.

8.2       The Seller shall be under no liability in respect of any defect of the Goods (unless caused by the Seller’s default) arising from fair wear and tear, wilful damage, negligence, accident, abnormal conditions including damp, rot, heat, failure to follow the Seller’s instructions (including relating to the preservation and storage of the Goods), misuse or alteration or repair of the Goods without the Seller’s approval, or the installation of the Goods.

8.3       The Seller shall be under no liability as a result of any process applied to the Goods including preservant, sealant, paint, wax, wood dye or varnish or any shrinkage or expansion as a result of any storage, installation or process applied to the Goods.

8.4       Where any valid claim in respect of any of the Goods, which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller within 7 days from the date of delivery or collection, the Seller shall be entitled to replace the Goods (or part in question) free of charge or, at the Seller’s sole discretion, refund to the Buyer the price of the Goods (or a proportion of the price), but the Seller shall have no further liability to the Buyer.

8.5       Statutory rights of consumers are not affected by these Conditions.

8.6       Except in respect of death or personal injury caused by the Seller’s negligence or fraudulent misrepresentation, the Seller shall not be liable to the Buyer for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer.

8.7       The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control.

8.8       The entire liability of the Seller under or in connection with a Contract shall not exceed the price of the Goods, except as expressly provided in these Conditions.


9.1       The Goods supplied under the Contract are a natural product. Each part of the Goods may vary in colour and will contain different characteristics. Some Goods may be finger jointed and/or laminated. Due to the nature of the Goods, the Supplier cannot guarantee sections of Goods that are finger jointed and/or laminated to form a single part will be compatible in grain match or colour. The Seller will not incur any liability in respect of such variations or differences and the Buyer will not be able to reject the Goods due to such variations or differences or joints.

9.2       Care must be taken in storing, preserving and maintaining the Goods. The Buyer should avoid adverse or extreme storage conditions, for example, cold, damp or very warm locations.

9.3       The Buyer should seal the Goods once installed by painting or varnishing the Goods and the Seller recommends that the Goods are sealed within 48 hours of receipt or installation.


10.1     Any notice to be given by either party to the other under these Conditions shall be in writing addresses to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving notice.

10.2     No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provisions.

10.3     If any provisions of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part of the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.

10.4     For the avoidance of doubt nothing in these Conditions shall confer on any third party any benefit or the right to enforce any term of these Conditions by virtue of the Contracts (Rights of Third Parties) Act 1999.

10.5     The Contract shall be governed by the laws of England, and the Buyer agrees to submit to the non-exclusive jurisdiction of the English Courts.


1.The Buyer has the right to cancel the entire order within 10 days of receipt of the goods by informing us in writing, or by email that they wish to do so. The original cost of carriage to the Buyer will not be refunded. Uplift and carriage costs of returning the Goods to the Seller will also be chargable to the Buyer. The Buyer has a responsibility to take care of the Goods to be returned whilst in their possesion. Goods should be returned in their original unopened packaging along with their receipt. The balance of any refund due once carriage charges have been deducted will be credited to the Buyers original method of payment once we have received ,checked, inspected and verified that the above terms have been met.

2. Stock items cancelled but not yet despatched will incur a 10% handling fee payable by the Buyer. The cost of carriage to the buyer shall not be refunded. If the Goods have already beed despatched but not yet received, the cost of returning the goods to the sellers premises will be also chargable to the Buyer.

Correctly supplied items returned will be subject to a 20% handling fee or £20.00 whichever is the greater. Any returned items must not have been used. All individual packaging must be unopened. Products and packaging must be undamaged. The cost of the return carriage to the Seller is the responsibility of the Buyer. The cost of return may far exceed the original delivery cost. Specially made, non stock or bespoke items are not returnable. All items must be returned within 14 days of purchase.

4. Damaged, ripped or suspected of being damaged packages should be marked down as being "damaged" and reported to the Seller within 24 hours of receipt. Any damaged items found within the package thereafter should be reported to us within the same 24 hours of receipt of the Goods. Please contact us via our contacts page or telephone us on 0114 2508028. We will require detailed photographs and a written description of the damaged item(s) sent to us via email . The Buyer is responsible to make good the original protective packaging for the return journey of the Goods. We reserve the right to charge the Buyer for the delivery of any replacement Goods. 


5. Faulty Goods. If the Buyer suspects they have received a faulty item(s) they should inform us as soon as possible. You can contact us via our contacts page or call us on 0114 2508028. We may require the Buyer to email photos to us of the item in the first instance in order to understand the fault and the best way to correct the problem. We will happily replace or refund an item that is found to be faulty following the return of the item(s) to our premises for inspection. We will also require your original receipt to process any claim.




We normally dispatch orders within 5 to 14 days. (This can be longer during bank holidays, or Christmas). . If you need it quicker please call us on 0114 2508028 with your requirements and we will try to assist. Delivery charges are based on location and weight. The minimum cost for delivery is £16.50 + VAT. All sales are subject to our 'standard conditions of sale'.

Is within 3 working days of dispatch. We regret the drivers are unable to call prior to your delivery arriving however you can add an instruction for your order to be left in a safe place or with a neighbour when you check out. Deliveries are subject to our 'standard conditions of sale' Please also see our 'returns policy'.

This privacy policy sets out how Heeley Stair Parts Ltd uses and protects any information that you give Heeley Stair Parts Ltd when you use this website.

Heeley Stair Parts Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Heeley Stair Parts Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 17/02/2010.

What We Collect
We may collect the following information:

·        name and job title

·        contact information including email address

·        demographic information such as postcode, preferences and interests

What we don’t collect

·        Any financial records for example credit or debit card details.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·        Internal record keeping.

·        We may use the information to improve our products and services.

·        We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

·        From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

·        whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

·        if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emai us via our contacts page.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Heeley Stair PartsLtd, 504 London Road, Sheffield, South Yorkshire

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


No part of this website material may be copied without the express consent of Heeley Stairparts Ltd.
All rights reserved.